--- title: My key has already been used. How do I get a replacement? description: Got a duplicate key? This can happen sometimes. Here is what to do. --- [Skip to content](https://support.lurkit.com/i-got-a-duplicate-game-key.-how-do-i-get-a-replacement-key#main-content) [![Lurkit-logo-default-navy-text](https://support.lurkit.com/hubfs/LURKIT%C2%AE%20Brand%20Images/Lurkit-logo-default-navy-text.svg)](https://www.lurkit.gg) - [Knowlage Base](https://support.lurkit.com/) - [Go to Lurkit](https://www.lurkit.gg) - [Contact Us](https://support.lurkit.com/kb-tickets/new) Open main navigation Close main navigation - [Knowlage Base](https://support.lurkit.com/) - [Go to Lurkit](https://www.lurkit.gg) - [Contact Us](https://support.lurkit.com/kb-tickets/new) - Welcome to Lurkit's Knowledge Base! 👋 How can we help? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://support.lurkit.com/?hsLang=en) 2. [For Creators](https://support.lurkit.com/for-creators?hsLang=en) 3. [Campaigns](https://support.lurkit.com/for-creators?hsLang=en#campaigns) # My key has already been used. How do I get a replacement? ## Got a duplicate key? This can happen sometimes. Here is what to do. > First, it is important to ensure the key is being redeemed within the correct platform**.** Campaigns can provide keys that only work in certain regions, so it is crucial to double-check all details before requesting a key. It is also good to remember some games are free-to-play, and the key kits include codes that are meant to be redeemed in-game, for additional rewards. ### But that is not my case, my code is shown as a duplicate!   If you need a replacement code, please make sure to contact our support team by clicking the Contact Us at the top of the page **with a screenshot of your key kit and the error you see while trying to redeem the code.**   If the publisher is unable to provide a replacement before your submission window ends, our support team will assist you with a completion rate correction!   - [For Companies](https://support.lurkit.com/for-companies?hsLang=en#main-content) - [Quests](https://support.lurkit.com/for-companies?hsLang=en#quests) - [Campaigns & Creator CRM](https://support.lurkit.com/for-companies?hsLang=en#campaigns-creator-crm) - [Insights](https://support.lurkit.com/for-companies?hsLang=en#insights) - [Account & Setup](https://support.lurkit.com/for-companies?hsLang=en#account-setup) - [Creator Program](https://support.lurkit.com/for-companies?hsLang=en#creator-program) - [Contact B2B Support](https://support.lurkit.com/for-companies?hsLang=en#contact-b2b-support) - [For Creators](https://support.lurkit.com/for-creators?hsLang=en#main-content) - [Account & Setup](https://support.lurkit.com/for-creators?hsLang=en#account-setup) - [Campaigns](https://support.lurkit.com/for-creators?hsLang=en#campaigns) - [Creator pages](https://support.lurkit.com/for-creators?hsLang=en#creator-pages) - [Creator analytics](https://support.lurkit.com/for-creators?hsLang=en#creator-analytics) - [Quests](https://support.lurkit.com/for-creators?hsLang=en#quests) - [Missions](https://support.lurkit.com/for-creators?hsLang=en#missions) - [General](https://support.lurkit.com/general?hsLang=en) - [GO TO LURKIT](https://lurkit.gg/) - [CONTACT US](https://support.lurkit.com/kb-tickets/new) - [CAREERE](https://career.lurkit.com/) - [BLOG](https://www.lurkit.gg/blog?utm_medium=knowledgebase&utm_source=site&utm_campaign=knowledgebase) - [CASE STUDY](https://case-studies.lurkit.com/?utm_medium=knowledgebase&utm_source=site&utm_campaign=knowledgebase) - [B2B SUPPORT](https://support.lurkit.com/company-support) [![Chill listening crop-3](https://support.lurkit.com/hs-fs/hubfs/Lurkit-logo-default-navy-w_r%20(1)-1.png?width=128&height=24&name=Lurkit-logo-default-navy-w_r%20(1)-1.png "Chill listening crop-3")](https://www.lurkit.gg) Copyright © 2026, Lurkit AB