--- title: Why Can't I Submit Content to this Quest? description: There are a few reasons why your videos aren't showing up! --- [Skip to content](https://support.lurkit.com/why-cant-i-submit-content-to-this-quest#main-content) [![Lurkit-logo-default-navy-text](https://support.lurkit.com/hubfs/LURKIT%C2%AE%20Brand%20Images/Lurkit-logo-default-navy-text.svg)](https://www.lurkit.gg) - [Knowlage Base](https://support.lurkit.com/) - [Go to Lurkit](https://www.lurkit.gg) - [Contact Us](https://support.lurkit.com/kb-tickets/new) Open main navigation Close main navigation - [Knowlage Base](https://support.lurkit.com/) - [Go to Lurkit](https://www.lurkit.gg) - [Contact Us](https://support.lurkit.com/kb-tickets/new) - Welcome to Lurkit's Knowledge Base! 👋 How can we help? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://support.lurkit.com/?hsLang=en) 2. [For Creators](https://support.lurkit.com/for-creators?hsLang=en) 3. [Quests](https://support.lurkit.com/for-creators?hsLang=en#quests) # Why Can't I Submit Content to this Quest? ## There are a few reasons why your videos aren't showing up! If your video or livestream isn’t appearing in Lurkit, check your Quest’s dates, your content’s visibility, and your channel connection. ## Check your Quest’s dates Check the submission deadline and publishing window in your Quest agreement. You may need to submit a video for client review **before it becomes public**. - **Livestreams:** Stream within the dates specified in your Quest. - **YouTube videos with a fixed publishing window:** Submit your video as **Unlisted** for client review. After approval, make it public within the publishing window. - **Short-form content:** Follow the requirements and dates shown in your Quest agreement. Always follow any embargo specified in your Quest. ![oh1](https://support.lurkit.com/hs-fs/hubfs/oh1.png?width=688&height=115&name=oh1.png) ## Check your content’s visibility ### Twitch streams Your stream must be **Public** so Lurkit can track it. Make sure the recording you want to submit is publicly accessible. ### YouTube livestreams Your livestream must be **Public** while you are live. Private or unlisted YouTube livestreams cannot be tracked live. Include the game’s name in your stream title to help Lurkit identify the game. A missed livestream cannot be imported retroactively. ### YouTube videos with a fixed publishing window For these Quests, your video must go through client review before you publish it: 1. Upload the video to your connected YouTube channel. 2. Set its visibility to **Unlisted**, not Private or Public. 3. Wait for the video to appear in Lurkit, then select it and submit it for client review. 4. Keep the video unlisted while awaiting approval. 5. After approval, make **that same video Public** within the Quest’s publishing window. **Unlisted** means someone with the link can watch the video, but it does not appear publicly on your channel or in YouTube search results. Private videos cannot be imported into Lurkit. Publishing outside the required window or publishing a different video may prevent your Quest from completing successfully and affect your payout. ### How long must my video stay available? Under Lurkit’s Terms of Use, you must not remove, alter, or otherwise adjust content delivered under a Quest for **90 days after company approval**, unless otherwise agreed in writing with the company. After making your approved video public within the publishing window, keep it publicly available for the remainder of that 90-day period. Do not delete, edit, or change its visibility during that period unless otherwise agreed in writing with the company. [Read Lurkit’s Terms of Use](https://www.lurkit.com/terms-of-use). ## Check your YouTube connection Lurkit needs a working connection to your YouTube channel to import your unlisted videos. If you see a connection warning or a **Re-authenticate** button: 1. Open **Settings → Connections**. 2. Select **Re-authenticate** for YouTube. 3. Sign in using the same YouTube channel connected to your Lurkit account. Re-authenticating restores access and queues a new import of your videos and Shorts. Your content may take time to appear. If your connection is healthy but your video is missing, contact Support for help. ## Select your content in Lurkit Open **Submit Content**, choose the appropriate content type, and select the checkbox next to the video or stream you want to submit. ![send1](https://support.lurkit.com/hs-fs/hubfs/send1.png?width=688&height=345&name=send1.png) The separate URL field is for additional content, such as supporting links or social posts. Pasting your video’s URL there does **not** replace selecting the video or stream from the content list. ## Allow time for your content to appear YouTube content does not appear instantly. Allow time before your deadline. If a missing YouTube video could cause you to miss a Quest deadline, [submit a support ticket](https://support.lurkit.com/kb-tickets/new?hsLang=en) so the team can investigate. ## Still need help? [Submit a support ticket](https://support.lurkit.com/kb-tickets/new?hsLang=en) and include: - Your Lurkit username and a link to the Quest. - Your channel link and the video or stream link. - When you uploaded the video or streamed, including your time zone. - The content’s current visibility setting. - A screenshot of any error or connection warning. If your YouTube video is awaiting client review, **keep it Unlisted while we investigate**. 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